Privacy Policy

1. Scope

This Privacy Policy explains how Triple Play Solutions LLC d/b/a EasyEviction (“EasyEviction,” “we,” “us” or “our”) collects, uses, discloses, and protects personal information in connection with our websites, our iOS and Android mobile applications, software-as-a-service case-management platform, attorney-facing workflows, Property Management Portal, collaboration features, document management, e-filing and court-submission workflows, e-signature workflows, invoicing and payment features, accounting integrations, PACER, bankruptcy-check, Servicemembers Civil Relief Act (“SCRA”) or military-status verification features, automated import and extraction features, live chat, APIs, integrations, support, and related services (collectively, the “Services”).

This Privacy Policy applies to account holders, administrators, attorneys, law firms, property managers, landlords, invited users, prospective customers, website visitors, and other individuals who interact with us. It also describes how we process case-related personal information submitted by our business customers, including information about tenants, occupants, defendants, landlords, property owners, witnesses, service members, and other persons whose information may appear in eviction-related records, documents, filings, signatures, payment records, accounting records, communications, SCRA records, bankruptcy checks, or court records.

The Services are intended for business and professional use and are not directed to consumers for personal, family, or household purposes.

2. Our Role in Processing Personal Information

For account registration, authentication, billing, marketing, support, live chat, website and identified product analytics, security, fraud prevention, legal compliance, and business-administration information, EasyEviction generally determines the purposes and means of processing and acts as a controller, business, or equivalent role under applicable privacy laws.

For case, matter, property, tenant, occupant, defendant, lease, rent, notice, court, filing, signature, PACER, bankruptcy-check, SCRA, military-status, and similar data submitted by or on behalf of a customer (“Customer Data”), EasyEviction generally processes personal information as a service provider, processor, contractor, or equivalent role on behalf of the customer. We process identifiable Customer Data only to provide, secure, support, and maintain the Services; follow the customer’s instructions; comply with law; and protect the Services. We do not use identifiable Customer Data for our own marketing, independent product analytics, model training, or other independent commercial purposes. Product improvement involving Customer Data is limited to de-identified or aggregated information that does not identify a customer, user, or individual.

Our customers are responsible for determining whether and how they may collect, use, disclose, file, transmit, verify, or otherwise process Customer Data and for providing any required notices to, and obtaining any required consents or authorizations from, their clients, tenants, occupants, employees, contractors, agents, and other data subjects.

3. Information We Collect

We collect the categories of information described below. The specific information collected depends on the Services used, the customer relationship, account settings, integrations, and information submitted by customers and users.

4. How We Collect Information

We collect information directly from users when they create accounts, complete forms, upload documents, submit matters, request support, use live chat, enable integrations, pay invoices, sign documents, request PACER, bankruptcy, SCRA, or military-status checks, or communicate with us.

We collect information from customers, attorneys, law firms, property managers, landlords, invited users, agents, or other authorized persons who submit information about themselves or about tenants, occupants, defendants, clients, properties, matters, or cases.

We collect information from integrations and third-party services when enabled or used, such as Stripe, LawPay (8am, LLC), DocuSign, QuickBooks Online/Intuit, PACER, SCRA systems, e-filing vendors and court portals, PostHog, Brevo, AWS SES, HubSpot, AWS Bedrock, hosting providers, analytics providers, and security providers.

We collect information automatically through cookies, logs, product analytics, and similar technologies when users visit our websites or use the Services.

5. How We Use Information

We use information to provide, operate, maintain, secure, support, and improve the Services; create and administer accounts; authenticate users; manage subscriptions and billing; process platform payments and invoices; support attorney LawPay invoice workflows; provide the Property Management Portal; facilitate attorney and property-manager collaboration; generate, import, extract, store, transmit, sign, file, and manage documents; perform e-filing and court-submission workflows; perform PACER, bankruptcy-check, SCRA, or military-status verification workflows; sync accounting information; provide live chat and customer support; send transactional notices; analyze website and product usage; prevent fraud and security incidents; comply with law, court rules, and legal processes; enforce our Terms; and conduct business transactions such as mergers, financings, or asset sales.

Where we improve the Services or perform analytics or benchmarking using personal information contained in Customer Data, we do so using de-identified or aggregated information, and we will maintain de-identified information in de-identified form as required by applicable law.

6. How We Disclose Information

We disclose information as described below, as directed by customers and users, as necessary to provide integrations and workflows, and as otherwise permitted or required by law. We do not sell personal information as “sale” is defined under applicable state privacy laws, and we do not share personal information for cross-context behavioral advertising. We disclose personal information to service providers and contractors for limited business purposes and require contractual restrictions where required by applicable law. Customer-enabled integrations and court or government systems may receive information at the customer’s direction or as necessary to complete a requested workflow and are not necessarily EasyEviction service providers. If our practices materially change, we will update this Privacy Policy and provide any legally required notices or opt-out mechanisms.

When customers use the Property Management Portal or attorney-facing workflows, information may be visible to attorneys, law firms, property managers, landlords, account administrators, and invited users according to account permissions, matter assignments, and workflow settings.

Court filings and court records may become public or accessible through court systems, PACER, e-filing systems, public-record databases, or other repositories outside our control.

7. Service Providers, Partners, and Other Recipients

The table below summarizes representative third-party recipients and partners. The actual recipients may vary based on customer configuration, enabled integrations, court venue, and product features.

8. Cookies, Product Analytics, Live Chat, and Marketing

We use cookies and similar technologies to operate the Services, authenticate users, remember preferences, secure accounts, analyze usage, provide live chat, and improve performance. Users can control cookies through browser settings, but disabling cookies may affect Service functionality.

Our current analytics configuration includes PostHog or similar product analytics. Our public marketing website is hosted on WordPress.com and uses Jetpack Stats, provided by Automattic, Inc., to collect aggregate website analytics such as page views, referral sources, visitor counts, IP address, and browser or device information. We also use HubSpot on our public marketing website and within the logged-in product, both to provide support chat and to collect website and product analytics. HubSpot sets cookies that include a visitor identifier persisting for up to thirteen months, so a visitor may be recognized across visits to our marketing website and, once signed in, associated with their EasyEviction account. Aggregate website analytics from our marketing site remain distinct from identified in-product analytics, although both may be processed by the same providers. Product events may be associated with a logged-in user’s name, email address, organization, account, or user identifier. Analytics and live-chat tools may collect usage, device, browser, event, cookie, and interaction information before or after login, depending on the page, feature, and configuration. Product analytics is intended to capture account and product-use events rather than document contents or other identifiable case, tenant, SCRA, or Customer Data. Users should not submit Social Security numbers, payment credentials, privileged documents, or other unnecessary sensitive case information through live chat.

Our public marketing website and the signed-in product both use PostHog for website and product analytics, and analytics continue across easyeviction.com and portal.easyeviction.com so that we can understand how visitors find us and how accounts use the Services. PostHog sets a first-party identifier that persists across both sites. If you later create an account or sign in, PostHog associates that identifier with your name, email address, and organization, which means activity recorded before you created an account may be linked to you once you do. We use this to measure referral sources, signup paths, feature adoption, and errors. We do not use it for advertising, and we do not sell or share it.

We may use email providers such as Brevo and AWS SES to send transactional, support, and marketing communications. Users may opt out of marketing emails by using the unsubscribe link or contacting us, but we may continue to send transactional or service-related notices.

We do not currently use advertising pixels or retargeting technologies for cross-context behavioral advertising. If we later use advertising cookies or technologies that constitute a sale, sharing, or targeted advertising under applicable law, we will update this Privacy Policy and provide legally required opt-out mechanisms.

When our iOS and Android mobile applications become available, they will store an encrypted copy of case information on your device, such as your court docket, case summaries, and message threads, so the app remains usable without a network connection. That local copy will be encrypted at rest and removed when you sign out. Sign-in credentials are held in the device’s secure keychain, and you may optionally enable Face ID, Touch ID, or a passkey; biometric data stays on your device and is never transmitted to or received by us. The apps do not collect location, contacts, photos, or advertising identifiers and contain no advertising or third-party analytics software. If push notifications are enabled for your account, your device’s notification token and the notification content are processed by Google Firebase Cloud Messaging to deliver the message.

9. Payment and Invoice Data

EasyEviction’s own platform charges may be processed through Stripe or another platform-billing processor, with EasyEviction as merchant of record. We do not intend to store full payment card numbers. Payment processors may provide us with limited payment tokens, transaction IDs, payment status, invoices, billing details, and related information needed to manage billing and payments.

Separately, when a LawPay (8am, LLC) workflow is enabled, EasyEviction may act as a technical intermediary by passing invoice details to an attorney’s own LawPay account using an account token and by attaching resulting invoice information back to EasyEviction workflows. The attorney is generally the LawPay account customer for that workflow, and LawPay’s own terms and privacy practices govern data processed within that attorney’s LawPay account.

10. PACER, Bankruptcy, SCRA, and Sensitive Search Data

When PACER, bankruptcy, SCRA, or military-status verification features are enabled, EasyEviction may submit search inputs or verification requests using EasyEviction-owned credentials or centralized accounts rather than each attorney’s individual credentials. These workflows may involve names, case identifiers, dates of birth, Social Security numbers or partial Social Security numbers, addresses, court information, docket data, search results, SCRA certificates, and related logs.

Customers are responsible for confirming that each search or verification request has a lawful and legitimate purpose connected to a specific matter; that the submitted inputs are accurate, lawfully obtained, and authorized; and that the results are used only for lawful case-management and legal-compliance purposes. PACER, bankruptcy, SCRA, and military-status information is not offered as a consumer report or tenant-screening service and must not be used to determine housing eligibility, credit, employment, insurance, or another regulated eligibility decision.

11. Automated and AI-Assisted Processing

Where automated import, extraction, classification, summarization, or similar features are enabled, Customer Data may be processed by AWS Bedrock, AWS services, or similar providers to provide the requested workflow. This processing may include case documents, imported data, prompts, extracted fields, outputs, summaries, classifications, and related metadata.

Automated and AI-assisted outputs may be incomplete, inaccurate, or biased and must be reviewed by customers and, where appropriate, licensed attorneys before use in filings, notices, communications, or legal action. These features are designed to assist organization and workflow, not to make final decisions about individuals. Customers must not use an output as the sole or determinative basis for an eviction, housing-eligibility decision, payment term, default request, settlement position, or another consequential decision and must conduct meaningful human review. We do not use identifiable Customer Data for our own model training or independent commercial purposes; product improvement involving Customer Data is limited to de-identified or aggregated information.

12. Data Retention

We retain personal information only for as long as reasonably necessary and proportionate for the purposes described in this Privacy Policy. The criteria below apply by category and may be shortened or extended by customer instructions, legal holds, court rules, statutory obligations, security needs, and the configuration of the Services.

Account, subscription, and billing information is generally retained for the customer relationship and for a reasonable period afterward to administer the account, complete transactions, maintain tax and accounting records, resolve disputes, and enforce agreements.

Customer Data and case records are generally retained for the customer’s subscription and any reasonable export or transition period, subject to the customer’s configuration, matter lifecycle, court or professional-retention requirements, legal holds, and our backup schedules.

Archival copies created when an account, user, or customer record is deleted are retained for up to seven years from the date of archival to allow recovery from erroneous deletion, resolve disputes, and support professional, court, and statutory retention obligations that may apply to eviction matters. Archived copies are not used to provide the Services or for any other purpose and are deleted automatically at the end of that period. Where a user account is deleted, we also retain a limited record of the deletion, including the prior email address, so that historical references within the Services, such as past case assignments, remain accurate.

PACER, bankruptcy, SCRA, and military-status search inputs, certificates, results, and logs are retained based on the time needed to complete and document the requested workflow, support security and auditability, address disputes, follow customer instructions, and comply with legal or government-system requirements. Retention of Social Security numbers and other high-risk identifiers is limited by operational need, customer instructions, security requirements, and applicable law.

Usage, analytics, cookie, live-chat, support, and technical information is retained according to account status, troubleshooting and security needs, vendor configuration, and documented analytics or support-retention settings. Marketing and prospect information is retained until it is no longer needed for the relationship or the individual opts out, subject to limited suppression records maintained to honor the opt-out.

Records of your acceptance of our Terms of Service and Privacy Policy, including the version accepted, the date and time, and the IP address and browser or application version used, are retained for as long as needed to evidence the agreement and are excluded from account deletion.

Customers may be able to export or delete certain Customer Data through the Services. Information may remain temporarily in backups or immutable security logs, and courts, PACER, SCRA systems, e-filing systems, attorneys, property managers, payment services, accounting services, or other third parties may retain information under their own rules outside our control.

13. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Customers and users are responsible for maintaining secure devices, networks, credentials, access permissions, and internal procedures. Users should notify us promptly of suspected unauthorized access or security issues.

14. Your Choices and Privacy Rights

Depending on your location and the nature of the information, you may have rights to request access to, correction of, deletion of, or portability of personal information; to obtain information about, or where required a list of, specific third parties to which personal information was disclosed; to opt out of sale, sharing, targeted advertising, or certain profiling; to limit certain uses of sensitive personal information; or to appeal our response to a rights request. These rights may be subject to exceptions, including exceptions for publicly available court records, legal claims, security, compliance, and information we process as a service provider on behalf of a customer. Some states’ laws also contain exceptions for business-to-business or employment information; those state-specific exceptions apply only where the relevant state law provides them.

To submit a privacy request, contact us at privacy@easyeviction.com or by mail at Triple Play Solutions LLC d/b/a EasyEviction, 767 E Brookhaven Cir, Memphis, Tennessee 38117, Attn: Privacy. We may need to verify your identity and authority before responding, and we will respond within the timeframes required by applicable law. Where applicable law provides an appeal right, our response will describe how to appeal. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and may require the individual to verify identity directly.

For personal information contained in Customer Data that we process on behalf of a customer, we may direct you to the relevant customer or coordinate with that customer, because the customer controls the relevant data and legal basis for processing.

15. Additional Notice for California and Similar State Privacy Laws

This section supplements the rest of this Privacy Policy for residents of California and other states with similar comprehensive consumer privacy laws. It applies only to personal information subject to those laws. Some of those laws exclude publicly available information, court records, information processed by service providers, or – in some states, though not California – business-to-business or employment information.

We have collected the categories of personal information identified in the table below during the preceding 12 months. The examples do not mean that we collect every listed item from every person. Some categories are collected only if a customer or user provides them in Customer Data or uses a related feature.

We do not sell personal information as “sale” is defined under the California Consumer Privacy Act, and we do not share personal information for cross-context behavioral advertising. We do not knowingly sell or share the personal information of individuals under 16. We use and disclose sensitive personal information only as reasonably necessary to provide the Services, maintain security and integrity, comply with law, and carry out other purposes permitted without a right to limit; we do not use sensitive personal information to infer characteristics.

California residents may request to know/access, correct, delete, and obtain a portable copy of certain personal information, and may opt out of sale or sharing if applicable. Residents of certain other states may also have rights to opt out of targeted advertising, sale, or certain profiling and to appeal a denial of a rights request. To exercise rights, contact privacy@easyeviction.com.

16. Do Not Track and Global Privacy Control

Some browsers offer Do Not Track signals and opt-out preference signals such as Global Privacy Control. We do not respond to Do Not Track signals because there is no uniform industry standard for them. We do not currently sell personal information or share it for cross-context behavioral advertising, so an opt-out preference signal ordinarily does not change our current processing. If we later engage in an activity to which a legally recognized opt-out preference signal applies, we will process the signal and provide related choices as required by applicable law.

17. Children’s Privacy

The Services are not directed to children under 13, and Users must be at least 18. We do not knowingly collect personal information directly from children under 13. Customer Data may include information about minors or household members if a customer uploads it in case documents or court records. Customers are responsible for ensuring they have legal authority to process such information and for using appropriate redaction and access controls.

18. Links and Third-Party Services

The Services may contain links to third-party websites and may connect to customer-enabled integrations. Those third parties may process information under their own terms and privacy notices, and users should review those materials. For service providers selected by EasyEviction, our responsibilities are governed by applicable law, our contracts, and the data-processing commitments described in this Privacy Policy and our Terms.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice through the Services, by email, by posting on our website, or by another appropriate method. The updated Privacy Policy is effective when posted or as otherwise stated in the notice.

20. Contact Us

Privacy questions and requests may be sent to privacy@easyeviction.com or mailed to Triple Play Solutions LLC d/b/a EasyEviction, 767 E Brookhaven Cir, Memphis, Tennessee 38117, Attn: Privacy. General support requests may be sent to support@easyeviction.com.

Version History

Each version of this Privacy Policy is published at a permanent address and remains available after it is superseded.