Terms of Service

Please read these Terms carefully. They govern your access to and use of the EasyEviction SaaS platform, including the attorney-facing platform, the Property Management Portal, e-filing workflows, payment and invoicing, e-signature, accounting, PACER, bankruptcy-check, Servicemembers Civil Relief Act (“SCRA”) or military-status verification, automated import and extraction features, and related integrations.

1. Scope and Acceptance

1.1 These Terms of Service (these “Terms”) are a legally binding agreement between Triple Play Solutions LLC d/b/a EasyEviction (“EasyEviction,” “we,” “us” or “our”) and the person or entity that creates an account, signs an Order Form, clicks to accept these Terms, or otherwise accesses or uses the Services after being presented with these Terms (“Customer,” “you” or “your”). Where these Terms are presented for click-through, checkbox, account-creation, or other electronic acceptance, that action is your acceptance of these Terms and your electronic signature.

1.2 The “Services” include EasyEviction’s websites, iOS and Android mobile applications, software-as-a-service case-management platform, attorney-facing workflows, Property Management Portal, collaboration features, document generation and storage, e-filing and court-submission workflows, e-signature workflows, invoicing and payment features, accounting integrations, PACER, bankruptcy-check, SCRA or military-status verification features, automated import and extraction tools, APIs, integrations, support, and related online or offline services that we make available from time to time.

1.3 These Terms apply to all Customers, account administrators, attorneys, law firms, property managers, landlords, invited users, employees, contractors, agents, and other users who access or use the Services (collectively, “Users”). If you use the Services on behalf of an entity, you represent that you have authority to bind that entity and its Users to these Terms.

1.4 These Terms incorporate each written order form, statement of work, online checkout term, subscription plan, or product-specific term that references these Terms (each, an “Order Form”). If a separately signed data processing addendum conflicts with an Order Form or these Terms with respect to the processing of personal information, the data processing addendum controls for that conflict. Subject to the preceding sentence, if an Order Form conflicts with these Terms, the Order Form controls solely for the conflicting provision and solely for that Order Form. Our Privacy Policy describes our information practices and is provided as a separate notice; it is not incorporated into these Terms except where a provision of these Terms expressly states otherwise.

2. Business Use; Eligibility; Customer Responsibility

2.1 The Services are intended for business and professional use by attorneys, law firms, property managers, landlords, and their authorized personnel. They are not intended for personal, household, or consumer use.

2.2 Each User must be at least 18 years old and must provide accurate, complete, and current account information.

2.3 Customer is responsible for its Users’ access to and use of the Services, for all activity occurring under Customer’s accounts, and for maintaining appropriate internal controls, permissions, supervision, and legal authority for all data, documents, search inputs, instructions, filings, notices, communications, and other materials submitted through the Services.

3. Service Description and Platform Role

3.1 EasyEviction provides SaaS workflow tools for eviction-related case management and adjacent legal, property-management, payment, document, verification, and court-filing workflows. The Services are tools only; they do not replace professional judgment, legal review, attorney supervision, court rules, or Customer’s independent obligations.

3.2 Attorney-facing platform. Attorneys and law firms may use the Services to manage eviction-related matters, communicate with clients or property managers, collect and organize matter information, generate or manage documents, transmit documents for signature, initiate e-filing workflows, monitor case status, and perform related tasks.

3.3 Property Management Portal. Property managers and other non-attorney Customers may use the Property Management Portal to create accounts, submit property, lease, tenant, occupant, rent, notice, document, and matter information, collaborate with attorneys, receive matter status updates, view or download documents, and use other features we make available. A property manager’s use of the Services does not make EasyEviction or any attorney a legal representative of that property manager unless a separate attorney-client engagement exists directly between that property manager and an attorney or law firm.

3.4 Two-sided data sharing. When a property manager, attorney, law firm, or other Customer invites another User or enables an integration, Customer authorizes EasyEviction to make Customer Data available to those Users and integrations in accordance with the permissions, workflows, and instructions selected in the Services. Customer is responsible for confirming that each sharing instruction is legally authorized and appropriate.

3.5 No legal services by EasyEviction. Use of the Services does not create an attorney-client relationship with EasyEviction. EasyEviction is not a law firm and does not provide legal advice, legal representation, litigation strategy, court-filing review, or legal-compliance opinions. Communications with EasyEviction are not privileged merely because they concern a legal matter. Any forms, templates, workflow suggestions, notifications, dashboards, docket information, bankruptcy-check outputs, SCRA outputs, automated extraction results, or other content made available through the Services are provided for general workflow and administrative purposes only and must be reviewed by Customer and, where applicable, Customer’s licensed attorney.

3.6 Attorney responsibility. Attorneys and law firms using the Services remain solely responsible for professional duties, client communications, confidentiality, supervision of non-lawyer assistance, legal judgment, conflicts, privilege, filing accuracy, court deadlines, calendaring, local rules, trust-accounting and payment rules, unauthorized-practice-of-law restrictions, and all other applicable professional-responsibility obligations.

3.7 Property manager responsibility. Property managers, landlords, and non-attorney Users are solely responsible for ensuring that their use of the Services, their communications, and any instructions to attorneys or filing vendors comply with applicable landlord-tenant, debt-collection, consumer-protection, privacy, fair housing, bankruptcy, SCRA, court, and unauthorized-practice-of-law requirements.

3.8 Automated and AI-assisted features. If we make automated import, extraction, classification, summarization, or AI-assisted features available, those features are designed to support organization and workflow efficiency, not to replace legal judgment or make final decisions about any individual. Customer is responsible for reviewing all inputs, outputs, extracted fields, summaries, suggested statuses, generated text, and downstream filings or communications before relying on them. EasyEviction does not guarantee that automated or AI-assisted outputs will be accurate, complete, current, unbiased, or legally sufficient.

3.9 Human review and consequential decisions. Customer must not use an automated or AI-assisted output as the sole or determinative basis for an eviction, housing-eligibility determination, payment term, default request, settlement position, or other decision that materially affects an individual. Before using an output for any such purpose, Customer must ensure meaningful review by a qualified person who understands the output and relevant source information and has authority to change the proposed action or decision.

4. Accounts and Administration

4.1 Account administrators may invite Users, configure roles, set permissions, connect integrations, and manage subscription settings. Customer is responsible for reviewing and maintaining appropriate permissions, including permissions that allow attorneys and property managers to view, upload, download, export, edit, share, or delete Customer Data.

4.2 Each User must maintain a unique login and keep credentials confidential. Customer and Users must not share credentials or permit access by unauthorized persons. Customer must promptly disable access for any User who no longer requires access and must notify EasyEviction promptly of any suspected unauthorized access, credential compromise, or security incident involving the Services.

4.3 We may suspend, limit, or disable accounts or features if we reasonably believe doing so is necessary to protect the Services, Customer Data, other users, third-party systems, courts, payment processors, e-signature providers, SCRA or PACER systems, or applicable law.

5. Subscriptions, Fees, Payment, and Taxes

5.1 Certain Services are provided on a subscription, usage, per-transaction, or other fee basis, as described in the applicable Order Form or in-product checkout flow. Fees may include subscription fees, per-filing or e-filing workflow charges, document or signature fees, payment-processing fees, bankruptcy-check, SCRA, PACER or related verification charges, integration charges, support charges, and other applicable fees.

5.2 Unless otherwise stated in an Order Form, subscription fees are billed in advance and automatically renew for successive billing periods until canceled in accordance with the applicable plan terms. Usage-based and pass-through fees may be billed in arrears or when incurred.

5.3 Customer authorizes EasyEviction and its platform-billing processor(s) to charge Customer’s designated payment method for EasyEviction fees, taxes, and other charges incurred through the Customer account. Stripe or another platform-billing processor may process those charges with EasyEviction as merchant of record. Separately, when a LawPay/8am or similar attorney-payment integration is enabled, EasyEviction may transmit invoice details to the attorney’s own payment account and return related invoice or payment-status information to the Services. The attorney or other holder of that third-party payment account, rather than EasyEviction, is responsible for the account, payer disclosures, payment terms, trust-account compliance, refunds, chargebacks, and the third party’s fees and requirements. Customer must provide accurate billing information and keep it current.

5.4 Court fees, government fees, filing fees, PACER fees, verification fees, e-signature fees, payment-processing fees, bank charges, integration fees, and other third-party fees may be charged separately and may be non-refundable once incurred.

5.5 Fees are exclusive of taxes unless otherwise stated. Customer is responsible for all applicable sales, use, value-added, withholding, and similar taxes, excluding taxes based on EasyEviction’s net income.

5.6 Except as expressly stated in an Order Form or required by law, fees are non-refundable and credits are provided only at our discretion. We may suspend access for overdue amounts after reasonable notice, except where immediate suspension is necessary to protect the Services or comply with law or third-party requirements.

5.7 We may change fees or subscription terms prospectively by providing reasonable notice. Unless an Order Form states otherwise, a material fee or subscription-term change will take effect no earlier than the next renewal or other effective date identified in the notice. Customer may cancel before the change takes effect, subject to the applicable plan terms. Continued use after the effective date constitutes acceptance of the changed fees or terms, except where applicable law requires affirmative consent.

6. Customer Data and Content

6.1 “Customer Data” means data, documents, images, forms, matter information, case information, tenant, occupant, landlord, property, lease, rent, notice, court, docket, bankruptcy, SCRA, military-status, payment, accounting, signature, communication, and other content or information submitted to the Services by or on behalf of Customer or Users, together with customer-specific documents and outputs generated through the Services from that information. Customer Data does not include the Services; EasyEviction software, technology, templates, or documentation; system-generated usage or diagnostic information; or de-identified or aggregated information.

6.2 Customer retains ownership of Customer Data as between Customer and EasyEviction. Customer grants EasyEviction a non-exclusive, worldwide, royalty-free license, during the subscription term and any permitted retention period, to host, store, copy, transmit, display, and process Customer Data, directly and through authorized service providers, as necessary to provide, secure, support, and maintain the Services; comply with Customer’s instructions and configurations; comply with applicable law or lawful process; and establish, exercise, or defend legal claims. EasyEviction may use de-identified or aggregated information to operate, analyze, and improve the Services, provided that EasyEviction maintains the information in de-identified or aggregated form and does not attempt to re-identify it. Nothing in these Terms transfers ownership of Customer Data between Customer and another platform participant, and EasyEviction does not adjudicate ownership, privilege, access, or retention rights among attorneys, property managers, landlords, clients, or other participants. Our processing of Customer Personal Data is further limited by Section 11.

6.3 Customer represents and warrants that Customer has obtained, and will maintain, all rights, notices, consents, authorizations, agency authority, attorney-client or client instructions, court permissions, privacy notices, and legal bases necessary for Customer Data to be collected, uploaded, processed, shared, filed, signed, transmitted to third-party services, disclosed to attorneys or property managers, disclosed to courts, e-filing vendors, PACER, SCRA systems, or other government systems, and otherwise used as contemplated by these Terms and the Services.

6.4 Customer is solely responsible for the accuracy, completeness, legality, formatting, redaction, privilege status, confidentiality, and appropriateness of Customer Data and of all filings, notices, pleadings, exhibits, affidavits, service materials, search inputs, verification requests, payment records, accounting records, signatures, and other documents or information created, uploaded, transmitted, signed, filed, checked, or stored through the Services.

6.5 Customer must minimize the inclusion of Social Security numbers, dates of birth, full payment card numbers, protected health information, sensitive financial account credentials, biometric data, children’s data, and other regulated or sensitive information, and must redact such information where it is not required for the authorized legal, court, SCRA, PACER, or verification workflow. Where such information is required for a filing, search, verification, or workflow, Customer must have legal authority to process it and must use available redaction, access-control, and security measures. The Services are not designed to store full payment card data or to serve as a HIPAA business associate absent a separate written agreement signed by EasyEviction.

6.6 Court records and filings may become public or accessible through court systems, PACER, e-filing systems, or other third-party repositories. Customer is solely responsible for redacting or withholding information from filings where required or appropriate and for understanding the public-record consequences of filing or transmitting documents.

7. E-Filing, Court Systems, PACER, SCRA, and Bankruptcy Checks

7.1 If Customer uses e-filing, court-submission, docket, PACER, bankruptcy-check, SCRA, military-status verification, or related workflows, Customer authorizes EasyEviction and its e-filing vendors, service providers, court portals, government or court systems, PACER, SCRA systems, and related providers to receive, process, split, format, transmit, file, retrieve, log, and return documents, search inputs, verification results, certificates, and related data as necessary to perform the requested workflow.

7.2 EasyEviction does not guarantee that any court, clerk, e-filing system, government system, PACER system, SCRA system, or third-party provider will accept, process, docket, stamp, return, verify, or make available any filing, query, certificate, or result by any particular deadline or at all. Courts, PACER, SCRA systems, and e-filing systems may reject filings or requests, experience downtime, change rules, impose fees, or require additional information.

7.3 Customer is responsible for final review of filings, notices, search inputs, verification requests, certificates, and results, and for complying with all court rules, filing deadlines, service rules, local practice requirements, standing orders, verification requirements, bankruptcy-stay requirements, SCRA requirements, and professional or customer obligations.

7.4 PACER, bankruptcy-check, SCRA, and military-status features, if enabled, are provided for workflow assistance and are not a guarantee that no bankruptcy, stay, military-service status, case, docket event, or legal restriction exists. These searches may be performed using EasyEviction-owned credentials or accounts rather than each attorney’s individual credentials. Customer remains solely responsible for determining whether an automatic stay, SCRA protection, bankruptcy case, military-status result, or other legal restriction affects any eviction, collection, filing, notice, default request, settlement, payment request, or communication.

7.5 Lawful search and verification requests. Customer represents and warrants that each PACER, bankruptcy, SCRA, or military-status request is submitted for a lawful and legitimate purpose connected to a specific matter; that the search inputs are accurate, lawfully obtained, and authorized for submission; and that Customer will comply with applicable government-system terms, account restrictions, court rules, and legal requirements. Customer must not conduct bulk, speculative, discriminatory, or unauthorized searches or attempt to bypass fees, access controls, rate limits, or system restrictions.

7.6 No consumer-reporting or eligibility use. EasyEviction is not a consumer reporting agency, and the Services and their outputs are not consumer reports. Customer must not use the Services, PACER data, SCRA data, bankruptcy-check results, court data, docket data, case data, or verification results as or in a consumer report or to make or assist any decision about credit, employment, housing eligibility, tenant screening, insurance, or another purpose regulated by the Fair Credit Reporting Act or a similar law. Any separate screening activity must be conducted outside the Services through a legally appropriate provider and remains Customer’s responsibility.

8. Integrations and Third-Party Services

8.1 The Services interact with three categories of external recipients. “Customer-Enabled Integrations” are third-party accounts or systems selected, connected, or controlled by Customer, such as an attorney payment account, e-signature account, or accounting account. “Platform External Systems” are court, PACER, SCRA, government, and e-filing systems that EasyEviction accesses, directly or through a vendor, to perform a workflow requested by Customer. “Service Providers” are hosting, storage, communications, support, analytics, security, automated-processing, and other vendors selected by EasyEviction to operate the Services. These categories are collectively referred to as “Third-Party Services.” Representative recipients and subprocessors are described in our Privacy Policy or other notices we make available from time to time.

8.2 Customer-Enabled Integrations. Customer’s use of a Customer-Enabled Integration may be governed by the third party’s separate terms, privacy notice, fees, account settings, and eligibility requirements. Customer is responsible for authorizing, configuring, maintaining, and disconnecting its connected accounts. EasyEviction is not responsible for the availability, acts, omissions, or independent data practices of a Customer-Enabled Integration except to the extent expressly required by applicable law or a written agreement signed by EasyEviction.

8.3 Platform External Systems. When Customer requests an e-filing, PACER, bankruptcy, SCRA, military-status, or similar workflow, Customer authorizes EasyEviction to use the applicable Platform External System and, where disclosed, EasyEviction-owned credentials or accounts. EasyEviction is responsible for administering its own credentials and access method; Customer remains responsible for the lawfulness, accuracy, and permitted use of its requests, inputs, filings, certificates, and results. Platform External Systems operate under their own rules, fees, availability, retention practices, and access restrictions.

8.4 Service Providers. EasyEviction selects and manages Service Providers used to operate the Services and requires each Service Provider that processes Customer Personal Data to be bound by written terms consistent with Section 11 and applicable law. By using the Services, Customer authorizes EasyEviction to disclose Customer Data to Service Providers as reasonably necessary to provide the Services. EasyEviction’s responsibility for Service Providers is governed by Section 11 and is not disclaimed by this Section 8.

8.5 We may add, remove, suspend, or modify Third-Party Services where reasonably necessary, including when a provider changes or terminates its API, terms, pricing, security requirements, or availability; a government or court system restricts the workflow; or continued use would create legal, security, or operational risk. We will provide notice of a material reduction in paid core functionality as described in Section 14.1.

9. Electronic Communications and E-Signatures

9.1 Customer and Users consent to receive electronic communications related to the Services, including account notices, security notices, billing notices, product notices, privacy notices, and legal notices. Communications may be delivered in-product, by email, or by other electronic means.

9.2 Where e-signature features are enabled, Customer and Users agree to conduct transactions electronically and acknowledge that electronic signatures, records, and disclosures may have the same legal effect as paper records and handwritten signatures under the U.S. E-SIGN Act, the Uniform Electronic Transactions Act, and similar laws, subject to applicable requirements and exceptions.

9.3 Customer is responsible for determining whether an electronic signature is legally sufficient for a particular document, court, jurisdiction, transaction, or signer.

10. Acceptable Use and Restrictions

10.1 Customer and Users may use the Services only for lawful business purposes and in accordance with these Terms, applicable documentation, and applicable law.

10.2 Customer and Users must not: (a) use the Services for unlawful, fraudulent, deceptive, discriminatory, harassing, abusive, or infringing purposes; (b) interfere with, disrupt, or compromise the Services or third-party systems; (c) attempt to gain unauthorized access to the Services, other accounts, or third-party systems; (d) reverse engineer, decompile, copy, modify, or create derivative works of the Services except as permitted by law; (e) use the Services to develop a competing product; (f) remove proprietary notices; (g) upload malware or harmful code; (h) scrape, crawl, or bulk extract data except through features we make available; (i) bypass access controls, rate limits, fees, or security measures; (j) transmit unsolicited marketing communications; (k) impersonate another person or misrepresent authority; (l) use the Services in violation of court rules, professional-responsibility rules, landlord-tenant laws, debt-collection laws, fair housing laws, privacy laws, bankruptcy laws, SCRA requirements, FCRA restrictions, or consumer-protection laws; or (m) use an automated or AI-assisted output in violation of Section 3.9.

10.3 We may investigate suspected violations and may remove content, disable features, suspend accounts, preserve data, or disclose information to comply with law or protect the Services, users, courts, third-party providers, or the public.

11. Privacy and Data Processing Terms

11.1 Our Privacy Policy describes how we collect, use, disclose, and protect personal information. Customer is responsible for providing legally required notices and obtaining legally required rights, consents, authorizations, and instructions for Customer Data and for Customer’s Users, clients, tenants, occupants, employees, contractors, vendors, and other data subjects.

11.2 Roles. For personal information included in Customer Data that EasyEviction processes on behalf of Customer (“Customer Personal Data”), Customer acts as the controller, business, or equivalent role, and EasyEviction acts as a processor, service provider, contractor, or equivalent role, as those terms are used in applicable privacy laws. EasyEviction acts as a controller or business for account registration, authentication, billing, support, live chat, website and identified product analytics, security, fraud prevention, legal compliance, and other information processed for EasyEviction’s own administration of the customer relationship. EasyEviction does not process identifiable Customer Personal Data for its own marketing, independent product analytics, model training, or other independent commercial purposes; product improvement using Customer Personal Data is limited to de-identified or aggregated information as described in Section 6.2.

11.3 Processing details. The subject matter of processing is the provision, support, security, and maintenance of the Services. The nature and purposes of processing are described in these Terms, the applicable Order Form, Customer’s documented instructions, and Customer’s configuration of features and integrations. The types of personal information and categories of data subjects depend on the Customer Data submitted to or generated through the Services, including the categories described in our Privacy Policy. Processing continues during the subscription term and for any limited period reasonably required for export, transition, secure deletion, backups, legal compliance, dispute resolution, billing, audit, or security purposes.

11.4 Processor obligations. With respect to Customer Personal Data, EasyEviction will: (a) process it only for the limited and specified purposes described in Section 11.3 and on Customer’s documented instructions, unless processing is otherwise required by law; (b) not sell or share it or process it for targeted or cross-context behavioral advertising, as those terms are defined by applicable state privacy laws; (c) not retain, use, disclose, or combine it outside the direct business relationship with Customer except as permitted by applicable law; (d) comply with applicable processor and service-provider obligations and provide the same level of privacy protection required by applicable law; (e) require personnel with access to be subject to confidentiality obligations; (f) maintain reasonable administrative, technical, and physical safeguards appropriate to the nature of the data; (g) provide commercially reasonable assistance with privacy-rights requests, data-protection or risk assessments, required cybersecurity audits, and applicable automated-decisionmaking obligations; (h) make available information reasonably necessary to demonstrate compliance, including relevant policies, summaries, certifications, and independent assessment reports, subject to confidentiality and security restrictions; (i) notify Customer if EasyEviction determines that it can no longer meet its applicable privacy-law obligations; (j) permit Customer, on reasonable notice, to take reasonable steps to verify compliance and to stop and remediate unauthorized processing; and (k) delete or return Customer Personal Data as provided in Section 11.7.

11.5 Subprocessors. Customer generally authorizes EasyEviction to engage subprocessors for hosting, storage, e-filing support, payments, e-signature, accounting, email, live chat, analytics, automated processing, AI infrastructure, customer support, identity or verification support, and security functions. EasyEviction will require each subprocessor that processes Customer Personal Data to enter into a written contract imposing materially equivalent data-protection obligations. Where required by applicable law, EasyEviction will provide reasonable advance notice of a material new subprocessor and a reasonable opportunity to object on documented data-protection grounds. EasyEviction remains responsible for subprocessors to the extent required by applicable law and these Terms. Courts, PACER, SCRA systems, and other government systems are Platform External Systems rather than EasyEviction subprocessors.

11.6 Security incidents. “Security Incident” means an actual unauthorized access to or acquisition, use, disclosure, alteration, destruction, or loss of Customer Personal Data, excluding unsuccessful attempts that do not compromise Customer Personal Data. EasyEviction will notify Customer without undue delay after becoming aware of a Security Incident affecting Customer Personal Data, provide reasonably available information about its nature and scope, take reasonable steps to contain and remediate it, and provide commercially reasonable cooperation with Customer’s legally required notifications. Customer is responsible for determining and making notices to its data subjects, clients, regulators, or other authorities unless applicable law requires EasyEviction to do so directly.

11.7 Return and deletion. During the subscription term, Customer may export Customer Data using available functionality or request reasonable return assistance. Upon termination or expiration, EasyEviction will, at Customer’s choice and subject to its documented export and deletion procedures, make Customer Personal Data available for return or delete it, except to the extent retention is required or permitted by applicable law, lawful process, legal-hold obligations, billing and tax requirements, security and audit-log integrity, dispute resolution, or routine backup cycles. Any retained Customer Personal Data remains subject to this Section 11, will not be actively used for another purpose, and will be deleted when the applicable retention basis or backup period expires.

11.8 Third-party and public-system retention. Customer acknowledges that courts, e-filing systems, PACER, SCRA systems, public-record repositories, attorneys, property managers, and Customer-Enabled Integrations may retain information under their own rules and are outside EasyEviction’s control. EasyEviction’s deletion of its own copies does not remove information from those systems or recipients.

12. Confidentiality and Security

12.1 Each party may receive non-public business, technical, financial, legal, product, customer, or other information of the other party that should reasonably be understood to be confidential (“Confidential Information”). Customer Data is Customer’s Confidential Information. The Services, documentation, product plans, pricing, security information, and non-public technical information are EasyEviction’s Confidential Information.

12.2 Each party will use the other party’s Confidential Information only to perform or receive the Services, will protect it using at least reasonable care, and will disclose it only to personnel, contractors, service providers, professional advisers, Customer-authorized Users or integrations, or legal authorities who have a need to know or are authorized to receive it and are bound by appropriate confidentiality obligations, these Terms, or legal duties.

12.3 Confidentiality obligations do not apply to information that is publicly available without breach, already known without confidentiality obligations, independently developed without use of Confidential Information, rightfully received from a third party without confidentiality obligations, or required to be disclosed by law or court order after reasonable notice where legally permitted.

12.4 No internet or electronic storage system is perfectly secure. Customer is responsible for secure devices, networks, user management, permissions, credential practices, internal policies, and timely notification of suspected unauthorized access.

13. Intellectual Property

13.1 EasyEviction and its licensors own all rights, title, and interest in and to the Services, software, technology, interfaces, workflows, templates created by EasyEviction, analytics, documentation, designs, trademarks, service marks, and related intellectual property, including improvements and derivatives. No rights are granted except the limited right to access and use the Services during the applicable subscription term in accordance with these Terms.

13.2 Customer owns Customer Data, subject to the license granted in these Terms. Customer is responsible for maintaining copies of Customer Data that Customer needs for legal, professional, accounting, or business purposes.

13.3 If Customer or any User provides suggestions, ideas, enhancement requests, or feedback, EasyEviction may use them without restriction or compensation, provided that we do not identify Customer as the source without permission.

14. Service Changes, Availability, Support, and Beta Features

14.1 We may update, modify, suspend, discontinue, or replace features from time to time. We will use commercially reasonable efforts to avoid materially reducing core functionality during a paid subscription term, and where we do materially reduce core functionality during a paid term, we will provide reasonable advance notice; the Services may otherwise evolve.

14.2 The Services may be unavailable due to maintenance, security incidents, third-party outages, court-system outages, PACER or SCRA outages, internet or telecommunications failures, force majeure events, or other causes. We do not guarantee uninterrupted or error-free service.

14.3 We may offer beta, pilot, preview, or experimental features. Beta features are provided as-is, may be modified or discontinued at any time, and may be subject to additional terms.

15. Term, Cancellation, Suspension, and Termination

15.1 These Terms begin when Customer first accepts them or uses the Services and continue until terminated. Each subscription term continues for the period stated in the applicable Order Form or plan terms.

15.2 Customer may cancel a subscription through available account settings or by contacting support, subject to the applicable plan terms. Cancellation stops future renewal but does not entitle Customer to a refund for fees already incurred unless required by law or expressly stated in an Order Form.

15.3 We may suspend or terminate access if Customer or a User breaches these Terms, fails to pay fees, creates legal or security risk, violates third-party terms, infringes intellectual property, or uses the Services in a way that could harm EasyEviction, other users, courts, third-party providers, or the public.

15.4 Upon termination, Customer’s right to access the Services ceases. Sections that by their nature should survive will survive, including payment obligations, confidentiality, privacy and data processing terms, intellectual property, disclaimers, limitations of liability, indemnities, dispute-resolution terms, and general provisions.

16. Disclaimers

16.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, INCLUDING ALL TEMPLATES, WORKFLOWS, NOTICES, FILINGS, BANKRUPTCY CHECKS, SCRA CHECKS, PACER DATA, COURT DATA, AUTOMATED OR AI-ASSISTED OUTPUTS, INTEGRATIONS, THIRD-PARTY SERVICES, SUPPORT, AND RELATED CONTENT, ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EASYEVICTION DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND ERROR-FREE OPERATION.

16.2 EasyEviction does not warrant that the Services will meet Customer’s requirements; that any filing, notice, document, signature, payment, docket search, SCRA search, bankruptcy check, accounting sync, automated output, or workflow will be legally sufficient, timely, accepted, accurate, or complete; or that any court, PACER, SCRA system, payment processor, e-signature provider, accounting provider, e-filing vendor, or other third-party service will be available or error-free.

17. Limitation of Liability

17.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, EASYEVICTION AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES; LOST PROFITS; LOST REVENUE; LOSS OF GOODWILL; LOSS, CORRUPTION, OR UNAVAILABILITY OF DATA; BUSINESS INTERRUPTION; PROCUREMENT OF SUBSTITUTE SERVICES; COURT OR FILING CONSEQUENCES; THIRD-PARTY SERVICE FAILURES; OR RELIANCE ON AUTOMATED, PACER, SCRA, BANKRUPTCY, OR COURT DATA OUTPUTS, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, STATUTE, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, EASYEVICTION’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY CUSTOMER TO EASYEVICTION DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED DOLLARS ($100).

17.3 The limitations in this Section apply to the fullest extent permitted by law and will apply even if any remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some limitations may not apply to the extent prohibited by law.

18. Indemnification

18.1 Customer will defend, indemnify, and hold harmless EasyEviction and its affiliates, officers, directors, employees, contractors, licensors, service providers, and agents from and against any third-party claim, demand, action, investigation, liability, damage, loss, cost, or expense, including reasonable attorneys’ fees, arising out of or relating to: (a) Customer Data; (b) Customer’s or any User’s use of the Services; (c) filings, notices, signatures, payments, search inputs, verification requests, communications, or instructions submitted through the Services; (d) Customer’s relationship or dispute with any attorney, law firm, property manager, landlord, tenant, occupant, client, court, government agency, payment recipient, or third party; (e) Customer’s violation of law, court rules, professional obligations, third-party terms, or these Terms; (f) Customer’s integrations or Third-Party Services; or (g) alleged infringement, misappropriation, privacy violation, SCRA violation, FCRA violation, unauthorized practice of law issue, or other rights violation caused by Customer Data or Customer’s instructions.

18.2 EasyEviction will provide reasonably prompt notice of an indemnified claim, except that delayed notice will relieve Customer of its obligations only to the extent materially prejudiced by the delay. EasyEviction may assume control of the defense with counsel of its choice at Customer’s expense, and Customer may participate with counsel at its own expense. Customer may not settle any claim without EasyEviction’s prior written consent if the settlement admits fault by EasyEviction, imposes non-monetary obligations on EasyEviction, does not provide EasyEviction a complete release, or otherwise adversely affects EasyEviction. EasyEviction will provide reasonable cooperation at Customer’s expense.

19. Arbitration; Governing Law; Venue; Jury and Class Waivers

19.1 These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Sections 19.2 through 19.6.

19.2 Before initiating arbitration or litigation, a party must provide written notice describing the dispute and give the other party thirty (30) days to attempt to resolve it informally, unless immediate action is reasonably necessary to preserve rights, prevent irreparable harm, collect unpaid amounts, enforce confidentiality or intellectual property rights, address unauthorized access or security issues, or avoid expiration of a limitations period.

19.3 Subject to Section 19.4 and any mandatory law that cannot be waived, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. If the administrator determines that consumer rules or fee allocations are legally required for a particular User, those rules or allocations will apply only to the extent required. The arbitration will be conducted before one arbitrator. The seat of arbitration will be Shelby County, Tennessee, although hearings may be conducted remotely unless the arbitrator determines otherwise. Judgment on the award may be entered in any court of competent jurisdiction.

19.4 Either party may bring an action in the state or federal courts located in Shelby County, Tennessee or the Western District of Tennessee to seek temporary or preliminary injunctive relief, to protect intellectual property or Confidential Information, to address unauthorized access or security misuse, to collect unpaid fees, to compel arbitration, to enforce an arbitration award, or to bring an individual claim that qualifies for small-claims court. Each party consents to personal jurisdiction and venue in those courts for those purposes.

19.5 TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE THAT PROCEEDS IN COURT RATHER THAN ARBITRATION.

19.6 TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPUTES MUST BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, REPRESENTATIVE, CONSOLIDATED, OR PRIVATE ATTORNEY GENERAL ACTION. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim. If this class and representative-action waiver is determined to be unenforceable for a particular claim or request for relief, that claim or request for relief may proceed only in a court of competent jurisdiction and not in arbitration, and the remaining claims will be arbitrated.

20. Changes to Terms

20.1 We may modify these Terms from time to time. We will provide reasonable notice of material changes by email, in-product notice, posting on our website, or another appropriate method. Material changes will apply prospectively on the effective date stated in the notice and will not retroactively alter accrued rights or liabilities. Where applicable law requires affirmative consent or re-acceptance, we will request it before the relevant change applies.

20.2 Continued use of the Services after changes become effective constitutes acceptance of the updated Terms, except where applicable law requires affirmative consent. If Customer does not agree to an update, Customer must stop using the affected Services and cancel any subscription as provided in these Terms before the update takes effect.

21. General

21.1 Customer may not assign these Terms without our prior written consent, except to a successor in connection with a merger, reorganization, or sale of substantially all assets, provided that the assignee agrees to be bound by these Terms. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.

21.2 Neither party is liable for delay or failure to perform due to events beyond its reasonable control, except payment obligations.

21.3 If any provision is held invalid or unenforceable, the remaining provisions remain in effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

21.4 No waiver is effective unless in writing and signed by the waiving party. Failure to enforce a provision is not a waiver.

21.5 These Terms, each applicable Order Form, and any separately signed data processing addendum constitute the entire agreement between the parties regarding the Services and supersede prior or contemporaneous agreements on that subject. The Privacy Policy is a separate notice of information practices and is not part of this entire-agreement provision.

21.6 Notices to EasyEviction must be sent to support@easyeviction.com and to Triple Play Solutions LLC d/b/a EasyEviction, 767 E Brookhaven Cir, Memphis, Tennessee 38117, Attn: Legal. We may provide notices to Customer using the email address or account contact information associated with Customer’s account.

21.7 The parties are independent contractors. These Terms do not create a partnership, joint venture, fiduciary, franchise, agency, or employment relationship, and neither party has authority to bind the other.

22. Contact

22.1 Questions about these Terms may be sent to support@easyeviction.com. Privacy questions may be sent to privacy@easyeviction.com.

Version History

Each version of these Terms of Service is published at a permanent address and remains available after it is superseded.